Our Perth office is run by the BigBoss - the company owner, and through whom all the big decisions go through. Unfortunately, he has a dim view of IT - he believes it can be run by a 15 year old, and that spending money on it is a waste of time. To this end, the Perth office is rather backward in it's IT implementation, while every other state at least tries to stay ahead of the curve.
From an IT support perspective, this makes my life hell.
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RandomDude55: "We can't see the printer!"
Me: "Ok...you guys don't really have that good an infrastructure, and you never want to spend any money or tell us whats going on...so it's hard for us to support...but hey, I'll give it a shot." (I'm feeling snarky)
RandomDude55: "What? Just fix it!"
Me: "Is it plugged in? Did you move the cables?"
RandomDude55: "Yup, plugged in, BigBoss brought and installed a new router." (A vein pops in my head)
*90 minutes later of horrible remote support, IP changing, configuring router, etc*
RandomDude55: "Still can't see it!"
Me: "...are you SURE it's plugged in? Double check for me."
RandomDude55: "....................oho!"
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IT Support will always be self-sustaining.
From an IT support perspective, this makes my life hell.
---
RandomDude55: "We can't see the printer!"
Me: "Ok...you guys don't really have that good an infrastructure, and you never want to spend any money or tell us whats going on...so it's hard for us to support...but hey, I'll give it a shot." (I'm feeling snarky)
RandomDude55: "What? Just fix it!"
Me: "Is it plugged in? Did you move the cables?"
RandomDude55: "Yup, plugged in, BigBoss brought and installed a new router." (A vein pops in my head)
*90 minutes later of horrible remote support, IP changing, configuring router, etc*
RandomDude55: "Still can't see it!"
Me: "...are you SURE it's plugged in? Double check for me."
RandomDude55: "....................oho!"
---
IT Support will always be self-sustaining.
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