Call Centres truly are the bane of my soul. How can something that seems so awesome in theory, be so terrible in practice?
With the company going through it's ups and downs, the BigBoss has decided to get involved from interstate. This saga takes place over a few days; our company has never been really know for speed (unless it's a bad decision, then woo!).
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BigBoss: "The Perth office wants a call center. We have some spare GSM phones left over from the last call centre in Vic, yes?"
Me: "Yes, they're all spare, and still active."
BigBoss: "Good, send them over!"
Me: "Er...these are GSM landline phones, they need special hardware to work on a telep-"
BigBoss: "SEND! CALL CENTRE IS UP IN 3 DAYS!!"
*I head over to the other office to take some phones*
LetsDoCokeMan: "HI MAN HOW ARE YOU I'M FUCKING EXCITED ARE YOU READY TO MAKE MONEY?!"
Me: "Hi. I'm here to take some of your old un-needed phones, and the required hardware. I'm 0% sure what this will do to your existing phones."
LetsDoCokeMan: "THATS COOL TAKE THEM I'M HIGH ON COKE" (ok, he didn't really say that, but jesus its the only explanation)
*Disconnect 1 GSM box, phone network fails*
LetsDoCokeMan: "OH SHITS LOLOLOL WE'RE DEAD!!!"
Me: "Sigh, sorry, I'll reconnect and tell BigBoss that he's going to have to spend money after all."
LetsDoCokeMan: "AWESOME LOL WE'RE GOING TO MAKE MONEY HERE HAVE A JELLYBEAN AND SOME FUCKING HEROIN BRO"
*I e-mail BigBoss, tell him he has to spend money to get this to work, considered it closed on my end*
*2 days pass*
*ring ring*
BigBoss: "Where's my phones, I have a call centre to run!" (this entire conversation is at, LITERALLY, 200% volume, he is shouting hard)
Me: (placing phone about 1m away from ear): "You didn't get my e-mail? We can't partially dismantle this GSM network without killing the call centre here."
BigBoss: "WELL FUCK THAT, JUST SEND THE FUCKING PHONES!"
Me: "Does Perth have a GSM capable phone network?"
BigBoss: "A fucking what? They're just phones!! I thought you IT guys could handle it, its networked yea?!?!"
Me: "YOU ARE RAPING MY FUCKING SOUL YOU FUCKING DIPSHIT"
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Ok, I didn't really say that last part, but I felt it.
BigBoss: "WELL FUCK THAT, JUST SEND THE FUCKING PHONES!"
Me: "Does Perth have a GSM capable phone network?"
BigBoss: "A fucking what? They're just phones!! I thought you IT guys could handle it, its networked yea?!?!"
Me: "YOU ARE RAPING MY FUCKING SOUL YOU FUCKING DIPSHIT"
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Ok, I didn't really say that last part, but I felt it.
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