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CapsLockGirl: "Help! I'm on the website that our credit card company is using, and it's locked me! It says I can't log in for 30 mins!! I'm gonna get fired!!"
Me: "Calm down, calm down. Let me remote view your screen...ok...I see the error message...can you try and log in again for me?"
CapsLockGirl: *logs in, same error, I watch it all* "SEE!! I NEED TO GET THIS DONE I CAN'T WAIT 30 MINUTES"
Me: "Ok, can you give me the password?"
CapsLockGirl: "password15"
Me: "Ok...wait...that's 10 characters...the password you just typed was 8......did you use the numpad for the numbers?"
CapsLockGirl: "Of course! All good admin girls do!"
Me: "...Is the num lock key on?"
CapsLockGirl: "Where's that?"
Me: *twitch* "It's above the 7 on the numpad, see the light come on and off?
CapsLockGirl: "Ah ok! Yea, the light's on now!"
Me: *sob*
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I don't think the lights are on.
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